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If production fails at 3am, will someone actually get the alert?

Answer seventeen questions about how alerts reach people, escalation, schedules, alert noise and what happens after an incident. See your score, the weakest area and the gaps to close first. Runs in your browser. No account, no card, no call.

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Reaching a person

Do production alerts go to a named person on call, not only to a chat channel or shared inbox?

Would an alert at 3am wake that person, by push, SMS or phone call?

Do you know when an alert has been received and acknowledged?

Is there a second channel if the first is missed, such as a call after a push?

Escalation

If the on-call person does not acknowledge, does the alert escalate to someone else automatically?

Is there a set time after which an unacknowledged alert escalates?

Does the last step of escalation reach someone who can make decisions?

Schedules

Is there an on-call schedule that everyone can see?

Are handoffs between shifts agreed, including what is passed on?

Can someone swap or override a shift without leaving a gap?

Is holiday and sickness cover planned into the schedule?

Alert noise

When one failure sets off many alerts, are they grouped into a single page?

Have alerts that need no action been removed or made non-urgent?

Does each alert say what is affected and where to start?

After an incident

Is a timeline of each incident kept, from first alert to resolution?

Do you hold a short review after incidents that affected customers?

Are actions from those reviews tracked until they are done?

Answer the questions to see your score. It updates as you go.

Method: yes counts a question in full, partly counts half and no counts nothing. Each is weighted from one to three by how much it decides whether an alert reaches a person who acts, and the score is the weighted share out of a hundred. Unanswered questions are left out.

If production fails at 3am, will someone actually get the alert?

Answer seventeen questions about how alerts reach people, escalation, schedules, alert noise and what happens after an incident. See your score, the weakest area and the gaps to close first. Runs in your browser. No account, no card, no call.

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